Jen is a good stylist, but lacks consistency. She is good with kids, but you have to check the cut before you leave, so she can fix what she left undone. Nice salon, very comfy..she offers complimentary coffee/tea. Jen lacks appreciation, I think for her customers...it shows in her demeanor...deal breaker. If she realized that her customers are her boss, and treated people more kindly, with more respect and understanding she would would be rated satisfactory...and at times, on good her days, superb. Clean up the mean streak, girlfriend and stop scolding your customers.