We have been bringing our dog here for years to see the vet and have never had an issue. They've always been helpful and good with our dog. We have never used the groomer so I can't comment on that.

I had an appointment at 10:00 am to bring my dog in for grooming. Three hours later at about 1:00 pm they called to let me know they were just getting started on her then. Then at 5:00 pm they called again to tell me that they had not even started to groom her but they still could if I wanted to to continue to stay until closing time. I don't know why they lied to me at 1:00 pm that they were starting on her but I would have picked her up then and not let her sit in a cage for 7 hours without anything being done to her. I had not even fed her that morning. I went immediately at 5:00 pm and picked her up. No apologies -- no offer to groom her at another time for free -- nothing. I will never return to that store again not even to buy products there.