My family's lived in Madison for the last 25+ years and use E&E exclusively for all our jewelry needs. Their prices are reasonabe, craftsmanship is exquisite and you never get treated like a number. Great for repairs, but their strength is in unique pieces and custom work. I've been living in Virginia for the last 17 years and still ask them to work on my things. This shop is (forgive me!) a real 'gem'. ;)