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State DirectoryGluckstadt Heating & Air
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Impeccable Service at an Affordable Price
- HoursCLOSED NOW
- Regular Hours:
Mon - Fri - Phone:
Main - 601-540-6844
- Address:
- 1888 Main St Ste C-120 Madison, MS 39110
- Categories
- Heating Equipment & Systems, Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Heating Contractors & Specialties
- Services / Products
- We Specialize in sales, service and repair of Heating and Air Conditioning units. We offer enenergy effiencient solutions and maintenance plans.
- Brands
- TRANECARRIERGOODMAN
General Info
Gluckstadt Heating & Air Contractors has over 60 years of combined experience in high quality installations and service to both residential and commercial customers in Gluckstadt, Madison, Jackson, Ridgeland, Brandon, Clinton and surrounding areas. We approach every job with the utmost Integrity and treat every customer with fairness. We are professional, reliable and are committed to provide impeccable service at an affordable price.
Contact Info
Reviews
To start they were a day late arriving to evaluate, and the (next) day they promised to come at 3:00 PM they arrived around 6:00 PM. Due to their tardiness I was unable to be at our house, but my wife who was home alone with our three small children let them in during dinnertime. The technician immediately demanded $75 cash, which First American has informed us was not usual policy, but as my wife was alone she felt threatened and that she had no choice. They diagnosed a faulty blower motor in our three-year-old AC unit, and ordered the part. When the part arrived they told us they wouldn't install the part without us paying an additional fee. Initially they demanded $200 from my wife, when I got involved (I was home at this point) they lowered it to $125, when we complained to First American they lied about the nature of the fault, saying due to our unit's age it needed an $81 "cleaning." The staff was verbally abusive to my wife and I over the phone, to the point where my wife felt unsafe allowing them into our home. I requested a refund a day after First American Home Warranty had assigned a different provider to us, whereupon I was verbally abused by the woman on the phone before she denied a refund and slammed the phone down. I have since found out that Gluckstadt was attempting to collect cash on the service from us, invoice First American for the service, and file the repair charges under manufacturer's warranty since the "old and dirty" AC unit was less than three years old. After First American assigned a new provider the problem was fixed quickly the next day, with no problems and no extra charges. Withholding an agreed-upon, paid repair is tantamount to extortion, and taking advantage of a beleaguered housewife an unsafe and dishonest practice. NOT a reputable business, they LIE and TAKE ADVANTAGE of their customers, and attempted to SCAM and EXTORT both me and my wife, in addition to FALSIFYING reports to our home warranty provider.
Very Honest and prices are very reasonable. Techs were very polite and very fast service. I recommend this company to all Madison residents.