First of all let me say that I don't normally post a review, that being said I felt it necessary to do so. My wife was hit by another driver (their fault), we did not want to turn the repairs into our insurance. We did not totally understand the process involved with dealing with the other person's insurance. We reached out to Caliber Collision in Madera and made an appointment to take our Mini-Van in to begin the process to get it repaired.
We met with Jerry Gutierrez (General Manager) and Johnni Pimentel (Service Advisor), both were extremely pleasant and very knowledgeable. They spent the time to go over the repairs needed as well as explaining the process of dealing with the insurance company.
They took the "Bull by the horns" figuratively, Johnni kept us updated through-out the entire process and expedited the repairs for us so we didn't have to get a rental vehicle.
We just picked up our vehicle today, the fit and finish of the repairs is outstanding. We couldn't be happier with our decision to pick Caliber Collision to perform the repairs to our vehicle.
A huge "THANK YOU" to all individuals both out front and in the background that worked to repair our vehicle and get it back to us so quickly without sacrificing the quality of repairs that were performed.
We hope that we never require the services provided by Caliber Collision in the future, however rest assured that if we do - WE WILL DEFINITELY be a returning customer.