My husband is disabled and does most of his shopping online. This is the 2nd day in a row that UPS has "delivered" his packages to our trash can located out by the road. There's a visible driveway to our house, but they seem to think the trash can is a perfect place to leave stuff! If we had the choice of shipping companies, it WOULD NOT be UPS.

I am a former home business owner and have dealt with UPS for many years. I appreciate what they do tremendously. I had a situation today and had to call. After the call, I took the survey also ... but wanted to leave this for others. I received assistance for a package delivery today. The representative had to refer it to another area, but I was placed on hold briefly as she messaged the department with the particulars. She was very helpful and very professional with suggestions. Thanks!

I only gave them one star because I couldn't give a lesser one. Our package was 'delivered' to the USPS loading dock this morning but said no one was there to receive it. They took it back to their facility and will try to deliver again on Tuesday. This is Friday!!!!! I even asked to pick up my own package and I'm not ''allowed" to. Said it would break the agreement they have with the customer. Aren't we the customer as well??? Now we have to wait at least 4 more days to receive this package. If I have the opportunity to choose the shipping company, you can bet it won't be UPS. Undesirable Pukie Service. You used to be a great shipping company but not anymore.

I only gave them one star because I couldn't give a lesser one. Our package was 'delivered' to the USPS loading dock this morning but said no one was there to receive it. They took it back to their facility and will try to deliver again on Tuesday. This is Friday!!!!! I even asked to pick up my own package and I'm not ''allowed" to. Said it would break the agreement they have with the customer. Aren't we the customer as well??? Now we have to wait at least 4 more days to receive this package. If I have the opportunity to choose the shipping company, you can bet it won't be UPS. Undesirable Pukie Service. You used to be a great shipping company but not anymore.

Found a BLANK UPS InfoNotice on our front door this afternoon. Not one box was checked on the form. We called the Lufkin Office and were told the package would be delivered Monday. Would have been helpful to have information filled out on the form such as the next delivery attempt with the estimated time indicated as options available on the form. Every space on the form was left blank- no sender, date etc. Good thing the notice number was preprinted.. Not up to the UPS quality we are accustomed to.

UPS lost my package, on hold with the 1-800 number over 30 minutes and they dropped my call. Tried to call back and it won't let me through, message from UPS says call volume too high call again later. So much for shipping something the first week of December...TERRIBLE JOB UPS!!!!!