Unfortunately we were not able to return the rentals on the night we were supposed to because I was in an accident and had to go to the hospital... We came in the next morning with 2 sets of gear to return (we had rented 3) --we were keeping the other set for one more day-- I told the woman that we apologize for not getting the gear back last night but I was in an accident and went to the hospital --You could plainly see my eye was swollen up like a balloon and I even had my hospital band with me to show her...--This was at 9:45am and we were returning the gear to the store which was dead. There was plenty of un-rented gear there --the racks that hold the skis were full and so were the racks that hold the boots--... She said she's sorry but we have to pay for the days rental. no interest in helping us out, --I'm pretty sure she was one of the owners-- completely uncaring and unpleasant.. she was just interested in getting paid and getting us out.