DO NOT GO TO BATTERY JOE! I took my car to replace a dead battery. A week later, the car wouldn't start; dead battery? Took it back in. Cables cleaned, starter and alternator tested okay, battery tested and re-installed. three weeks later, car wouldn't start. Took it to my regular mechanic (in business 34 years, awarded "Best of Lubbock" multiple times). Tested starter, alternator, voltage regulator, wiring system, all okay. Load test on battery shows bad battery. Replaced battery. It happens, occasional defect, simple solution, refund purchase price. Battery Joe manager refused refund. Refused store credit. Employees jumped into discussion disputed findings of my mechanic who has been in business longer than employee has been alive. Manager's solution, "I can give the battery back to you." No thanks, don't need a defective battery. Don't need defective return policy. Don't need backtalk from newby employee. DO NOT GO TO BATTERY JOE. You will be sorry.

I ordered a battery on wednesday July 30 which and i quote the man said "ok well it should come in in 5-7 days". It has now been almost 2 weeks and still nothing. Honestly its not the best they should know when it shall get there to give a great service.