I got a loan from them and they were really nice at first.
*****Warning, don't try and pay it off early!!!*****
I refinanced my house and wanted to pay off my loan. They sent me a letter and gave me a pay off amount. I forwarded that amount to my lender and they took the correct steps to pay it off...as per One main's instructions....we called it a day. Because one main had us send it to a lock box, the Lower Burrell Branch did not get the payment till 4 days after the pay off date. The check however was dated for the date that was quoted to me. The letter stated there would be a $3.63 charge if the payment was late. I had no idea I was late neither did my lender. NOW fast forward 2 months. They now want $290.00 in interest on the $3.63 or they will not release my title. The manager was horrible to me and hung up on me.
My lender sent a letter that said if you do not accept payoff to contact the lender. One main's response to this was..."We get a lot of letters".
Did I mention they marked my credit report PAID IN FULL?
All over $3.63 and a bill that was in fact Paid in full.
I was never, EVER so disrespected by a gentleman in all of my life. Perfect as long as you are paying them. The moment they don't have your money anymore. you're garbage. Buyer beware!!!