I bought a pair of glasses that were over $100 from the Loveland optical (1 of the most expensive pairs they have in the store) and at 12.5 months the frame cracked down the middle at the nose crest with just very minimal and normal wear, since the majority of time I wear contacts. When I called they said nothing we can do since it is over 12 months. Very disappointed with their service and their ability to be flexible or offer a discount towards a new pair. I will never use this optical again and do not recommend them because of their poor customer service as well as carrying products are are extremely poor quality and cheap construction. My glasses have always latest me at least 2-3 years and have never broken prior to me needing a new prescription. Terrible company and product!