4 months and 6 return trips to get my order. Each visit resulted in a promise to complete the order by "next week." Smoky, disorganized, dirty, and does not accept credit cards.

First off, if you have a problem with your shoes smelly like stale smoke, this is not the place for you, they whole shop reeks of it. She told me they would be done "next week". Went at 10:30 the following week on a Monday, she wasn't open. Went in the week after that, so 3 weeks from promised date, still weren't done, told her I'd come back the following week, came back 10 days later on a Monday she wasn't open again. Finally after a total of 3 months I went on a Friday and she was open and they were finally done. Unfortunately, they have been sitting on my deck trying to get the smoke smell off of them, 4 days and no luck so far. I will try some leather cleaners and see if that will help. Would have gotten 1 star except she only charged me $14.50 instead of the original $16 because of the several attempts to get the boots back. Would not recommend this place at all.