Strangely enough, John and his wife did a mechanically good job for us on our vehicle a year ago (although it was obvious it was their first time working on that make & took them a good while), but when we had the same problem with a different window this year, John returned my call and he told me that he would get current cost on the part, as well as cost for a lock he said he could replace for me. That was over 2 weeks ago. Now, despite several messages left on his answerer as well as a "contact me" form I sent from their website, neither he or anyone has yet to give us that callback. Not a great way to do a home-based business. Guess I'll stick to a brick-and-mortar store with this from now on.......