I originally called Custom Glass Products, because I broke my dresser mirror and wanted it replaced. Jerry instructed me on how to make a template from cardboard, and since he was going to be in town he would pick it up. While he was at my home he noticed a few missing and damaged screens, I asked him to walk around and make a list and give me a quote. Before leaving my house he quoted me very good pricing on the screens and the mirror. Jerry called me the next day to say everything was ready for delivery. While Jerry was at my house he installed all the screens and mounted the mirror for me at no charge. I found Jerry to be very personable and easy to do business with and went out of his way to give me great service, I will definitely call him for any window repair for my home and rental in the future. Richard F. Los Banos