my wifes bike had a couple of spokes break on the back tire we brought it in monday they told us they would get back to us later in the day they had to call the warranty company(we bought the extra protection)...well its wednesday and no one has ever called us we've had to call them everyday, today they told us the back tire wont be in stock until september......i mean no bike for over a month is ridiculous so they are working on other temporary solutions until the tire comes in......but they have to see if the company will permit them to either A) put on another tire until the correct matching one comes in or B) fix the spokes because the wheel itself isnt damaged.... so we will have to call back again and hopefully they will remedy this so we arent without a bike for over a month, i thought thats what the etxra protection was for these types of situations....i know we arent a priority as they have our money for our bikes