This is not a "year round" tax office, like one of the ads says. The lady who did my taxes was really helpful and personable though. She said that her specific location was a satelite location and they have a main office (in Concord on 601) that is opened year round. She also asked me questions during my tax preparation that no one ever asked me about work deductions (uniforms and such). There were all sorts of other deductions that I could have been taking all these years, but I didn't know it because no one had ever taken the time to ask or tell me about them. She said that I can bring my last years taxes (which I had filed somewhere else) in to her and she could look over them and see if it would benefit me to amend that return, adding in my missed deductions. Anyway, I was just very impressed by the enthusiasm she showed in getting me all of the benefits available to me, instead of just shuffling me along.