Terrible customer service. I went in there twice My first time the associate made sure to let us know that they were closing in 20 mins and basically to hurry up. Second time I went in the associate was very judgemental about our price range of Max $2500. She told me that I was better off looking at the estate rings even though there were rings in the engagement section that could have been figured out for the price range, I pointed out a number of them. Her dismissive attitude as soon as i mentioned the price was disheartening. So don't go here looking for anything under a certain price otherwise you will be treated like a common pleb by this company

They set my ring in a custom setting, with a design that I brought them with a VERY quick turnaround time (2.5 weeks). No other store in syracuse could do that, and they were the more econmical too. They reset a small stone for free after it came loose. (it was a $30 stone, but the courtesy mattered.) Friendly, helpful and give good advice. Of course, to buy an expensive stone, stick to the internet, you'll save on taxes.