Image One has employees who apparently are telling people as myself that t-shirts can be customized on the spot at the store which is their warehouse- and apparently from the treatment of their office staff toward me, there is a loop hole in communication within the operation of the business.. They rather coldly told me that they deal with retail stores only and did not offer a suggestion, etc. I'm sure the owner would not approve of their professionalism toward even one person, Interestingly enough- I greeted them first, no welcome to... or anything. I suggest the staff work on their CS skills- I felt as though I had to apologize for imposing upon their business just for asking a couple of simple questions.. Too old for that. Business is NOT as it WAS back in my day.