Me and my wife waited in line to pay a balance for 45 min instead of helping the customers that had been there the longest the helped the ones that were giving new sales glad I'm payed off I spent nerley 10,000 dollarsin the last 3 years and will not spend another dime there

Me and my wife waited in line to pay a balance for 45 min instead of helping the customers that had been there the longest the helped the ones that were giving new sales glad I'm payed off I spent nerley 10,000 dollarsin the last 3 years and will not spend another dime there

Me and my wife waited in line to pay a balance for 45 min instead

Absolutely the worst place to buy a ring. NEVER GO HERE. All employees are completely incompetent and unless you want someone to lose all your paperwork and mess up your "special order" repeatedly then you don't want to spend money here. You'll overpay for crappy jewelry that continually breaks.

Horrible experience. Spoke to at least 4 different employees/managers and they were all extremely rude and unprofessional over the phone, very unaware of the situation going on, and told me what they thought i wanted to hear instead of answering my questions. Lost the receipt for the repair to my ring and I got the ring back from repairs in much worse shape than when I sent it in. The employees I dealt with at this location are a horrible and embarrassing representation of the beautiful jewelry that Kay's produces (although at a seemingly low quality for the price they sell it at. My stone came loose 2 weeks after the ring was bought, loose enough to hear it rattle in the setting)