To whom it may concern...My name is Rene Miller your company service my riding mower that was contracted out through Lowes/ Troy Built...My mower which was picked on last Thursday March 29 2018..and return to me on Tuesday April 3 2018 ..my complaint with you is how it was returned and situation was handle from the beginning...There was lack of communication from your business on pickup date and return date ..PLUS,my mower was return without a phone call and was left sitting outside in front of my garage door ( not inside but outside for anyone to take) I have never receive a apology from the owner and how the person spoke on the phone wasn't professional at all ..This isn't how you conduct business on returning equipment to customer's ....this was very unprofessional ..