Very sad experience at our local Krystals. After we ordered breakfast, we wanted to order some gravy. We ordered two and the lady, Beth, scooped out the last bit from the container and handed me the bowl. Well, the gravy was super thick and burnt tasting. The manager on duty said she would refund it. So we went back to get the refund and the lady Beth, refused us with out a receipt. Well A, we never left the lobby and B, she never gave us a receipt when we bought the gravy. The overall experience was sad and just plain horrible. The main point, very poor customer service and additional training is needed to those employees.

Went to drive thru and was asked to wait a moment semicolon however, I waited for approximately 10 minutes and was never asked for my order. When I drove off, I looked and there was no customers in the lobby at all. WTF