Thank you for making a decision on a return when I was wrong. My son was over zealous scratching off his gold membership card and Microsoft was less than helpful. The card clearly stated no replacement if lost, stolen or damaged. Still $60 to a 14 year old was a hard pill to swallow. Kevin made a decision to replace the card when no one else did anything other than read us the policy and explain why they wouldn't be able to help. Thank you and know that his other $190 in gift cards will be spent in this location. I will continue encourage Gamestop gift cards as gifts for my son because he likes their products. I didn't expect Kevin to exchange the card. I was not entitled to this decision. I urge others to seek out Kevin's store; not to take advantage of his generosity,but to reward it.