I found the instructors were nice enough. The problem lies with the owner. Being a first time customer, I was unaware that if you cancel the last day of a month you will still be billed for the following month even though you will not be using the gym. The owner claims its because of "paper work". What paper work??? And why do I have to pay for him to do his paper work? More like "another way of making extra money". Do yourself a favor and don't get hooked into gym memberships. At least stay away from the one that I went too!