If no stars was an option I wouldn't have given the one. Sales reps lied about the rates and no one would help resolve the issue. We had the savings that were promised on paper (written by the rep) and it didn't help. Cancellation was a bigger nightmare. If you are considering TPS keep looking. If you are a current customer and thinking of cancelling do it early. We thought waiting until our contract was up would be the most honest way to cancel. Ended up costing more in the long run. Pay the early termination fee and get out. Not only did we pay the higher rate during our contract we had to pay a yearly fee and two additional months of "final billing" after the contract was up. For What ...Ashley M?