We called this company early on a Sunday morning. We told them that we had a water heater problem and we needed service as soon as possible. We also told them that we lived in Lee's Summit. They agreed to come by 5 pm. They called at 5 pm to say they were on the way and needed directions. At that time the plumber told me that he didn't come to South Lee's Summit - he only went as far as Highway 150. When I told him that the office hadn't asked where in Lee's Summit I lived and I was actually only 1 mile from Highway 150, he said that he would come but he was going to charge me an additional fee for the distance. My husband called the plumbing office to ask how much the extra fee was and to see if it could be waived since we hadn't been informed earlier. The plumber called and said that since we wanted to complain about the fee, he just wasn't coming and he hung up on us. The business practices of this company leave much to desired! I would like to give them a negative rating.