Absolute worst buying experience! Never have I felt so disregarded and unappreciated. Maybe if I was purchasing a new BMW the experience may have gone better, but I guess because I purchased a certified pre-owned vehicle I didn't matter as much. Buyer's dissonance doesn't even begin to describe how I feel. I purchased my vehicle under so many false pretenses because my Sales rep had no idea what he was talking about it. As soon as I drove off the lot my radio went in and out and everyone was gone when I turned around to get help with it. I purchased a Sirius XM package because I was told my car came equipped with it just to later find out that it did not have it. I can go on and on but then I'd be writing all day. I was promised the vehicle was a Certified Pre-owned vehicle but I highly doubt that it is now because of all the issues I am experiencing. I have called the general sales manager countless times and he refuses to return any of my phone calls. I was so excited to buy my first luxury car, but this dream has completely turned into a nightmare! Save yourself the trouble and countless headaches and go to a different dealership. Unknowledgeable sales reps plus managers who don't care make for an experience you will never forget and you bank account won't either. I wish someone would have warned me :(.

Zeke is a wonderful asset to BMW. He does an outstanding job of making the customer feel welcome and at ease.

I am very pleased with the overall service at Advantage BMW Clear Lake.

Everything was fineREGARDS

I`ve never had a more pleasant experience with getting my and my wife`s cars fixed. Always offered coffee... juice... or water. The Motoring Advisors will chat if they arent with a customer and are always willing to answer questions if asked. Excellent customer service.

The staff of BMW Clear Lake are wonderful and helpful any time I pull into the driveway. Chip makes the service such an easy process.

My experience was better than I could have imagined. Cheryl took good care of my service items after Jay Bertrand and Kris Andaur treated me so wonderfully!

We have always been very happy with our experience there.

Great overall buying experience. Edward is a great sales advisor and a genuinely nice person.

Lance (service advisor) did a fantastic job of making the whole process simple and convenient from the time I scheduled my appointment online to the time I picked up my newly repaired vehicle. Based on the service experience... I`ll definitely continue to go there for any my Mini needs and will consider the dealership when it`s time to purchase my next Mini.

very happy with all aspects of my visit

very happy with all aspects of my visit

Chip was great he got me in the next day and quickly did the work.

Great overall customer service. Zeke took very good care of my needs and kept me updated on my vehicle while it was being serviced. Also my rental provided was very useful and clean. Great service rendered by all departments.

I drove away thinking that every woman should own a BMW because I can trust them to do what is needed and to not take advantage of my status as not knowing anything about cars

Lance  the service adviser was friendly  communicated well and the car was repaired in short order.

My service was excellent and all needs were met.

It was great. First time there. Will be back!

It was perfect!

Excellent service all round. Nothing... more internet access areas would be nice... but otherwise a very comfortable time.