I brought my two dogs here for grooming 1 time about 12 weeks ago. They (the owner and sister with what seemed to be a litter of children because of the chaos) were there when I dropped them off. It felt like a daycare center. They weren't rude at this point but not customer service oriented either. The dogs weren't done on schedule and somehow that was made into my fault. When I called on time status, I received a rude lecture as if I was in superior to them. Funny thing was I was being disrespected, spoken to rudely and attacked as an animal owner. (note that my dogs receive stellar vet services timely eat as well as I do). It was hard to take seriously from a what appeared to be, meth mouthed egotistical youngster. I never questioned the pricing or their talents but these girls will argue with a fence post and are trashy street fighters. Something of the Jerry springer type... Never their fault and always require the last word. (see their response to another review below) My dogs actually looked good, but makes me wonder if they can't show professionalism with the person putting food on their table, how can I not question what they put my dogs through while I'm not there? I will NEVER use their services or deal with these rude people again. They don't deserve business until they grow up past the age of an angry 15 year old.