I really liked this location because it was on my way to work. Now its a much different experience. 15 minute waits just to take an order and another 10 to get bagel. Bagels are clearly delicious and staff is friendly but this location is poorly managed. Each employee is running around as if they dont have a specific responsibility which causes delays. If the management doesn't improve effeciency than he/she should step down. They appear to be under-staffed but it's a "Job Description" problem. In the past 6 months, I go there on my way to work around 830a almost every morning hoping it will improve. This past saturday, 3 groups of people walked out in the 30 mins I waited for my bagel. 2 groups realized there was no one at the ordering register and the line wasn't moving. The last group that walked out was a mother and her small child who waited in line and when it was her turn the employee looked at her and said" are you next??because I thought this person was in line before". A clear mistake but she must have been so frustrated waiting she just decided to leave. I only give you details so that yoi can improve how your store in ran. I'm a business owner too and my time is too valuable to wait 25 mins minimum to get a bagel on my way into work. I hope this area will be addressed so that when i return a few months down the road, i will have a much better experience, an experience