Gave one star because there is no way to give none! Scheduled an appointment 3 months ago as a new patient, my husband has to schedule his days off @ least a month in advance because he works M-F 5am-7pm. Received a call the day before the appointment and was told they had to reschedule as the doctor had to go out of town. Luckily Dr. James Kerners office actually has great patient care and customer service, as they were able to get us in for that very next day! As far as doctor Hemptead is concerned, if this is how they treat you before they have your money, I can't imagine how they treat you once they do! Will never try to see him again, will never recommend!