I didn't expect to have my laptop get repaired so fast. Their money back guarantee also adds to the feeling of security.

I had some strange networking and computer issues, this company was close by so I called them. They were willing to talk to me about my issues in understandable language when other guys I called either stonewalled me or glazed my eyes over with tech-talk. They came out in a decent time frame and fixed everything, even cut me some slack on the pricing. It was a refreshing technical experience for a change.