I had to fix my own furnace because they rigged it funky, the furnace went bad twice after that i paid for parts and service. not well insilated.. i will have thermostat set at 73 degrees F and the town home will only heat to 65 dregrees F. does not provide fast service takes them at leat 2 days to get to you... and if its an emergency 1day. my closet doors fall off every time I open them. Bath tub needs to be replaced, although i'm unsure of guide lines. no curtains provided for privacy. overall, its good concidering how much i pay wich is more that $0.00.