I was generally satisfied with this service until calling in to ask a follow up question after my taxes had been filed. (We realized we had missed a deduction and wanted to ask how to amend our tax return at this point.) The woman who answered the phone was rude and accusatory, and came just short of calling me stupid for not knowing that new car sales tax was deductible. She curtly stated there would be a $60 charge for them to amend my return--believe me, I'll be doing it myself, and never using this service again. I've been an annual repeat customer, and expected to be treated at least civilly--not rudely! I'll take my business somewhere else from now on.

I was generally satisfied with this service until calling in to ask a follow up question after my taxes had been filed. (We realized we had missed a deduction and wanted to ask how to amend our tax return at this point.) The woman who answered the phone was rude and accusatory, and came just short of calling me stupid for not knowing that new car sales tax was deductible. She curtly stated there would be a $60 charge for them to amend my return--believe me, I'll be doing it myself, and never using this service again. I've been an annual repeat customer, and expected to be treated at least civilly--not rudely! I'll take my business somewhere else from now on.