Great friendly staff for the most part. Rep Randy takes some getting use too. Might have caught him on an off day. Overall the store is filled w/quality gear. Some sizes are difficult to get and probably harder to keep in stock. Staff are happy to research & answer questions over the phone. The ladies are impressive in their knowledge of weapons. If you have a special lady in your life...this is the place were she will feel comfortable to speak w/other lady's on the topic of gun selection and ownership.