After an epic snowstorm we contacted Reynolds Heating as he is a Carrier dealer and the temperature in our home had dropped over night from 72 to 59 degrees. With a young child and pets at home we were concerned. Over the phone my wife explained the symptoms and was told most likely the outside vent is buried in snow. The owner personally came to our home within the promised time period and within 3 minutes adjusted air intake so we had heat again. Though we were a new customer to him, he told us we could call day or night. We were so impressed with his prompt, courteous attention and quick solution to our problem. He won us over. Thanks so much Reynolds Heating!