Chose Natural Stone Works based on their website (but did shop around). From the time that I met with Joyce, throughout the process, she was receptive, provided guidance (especially when I didn't want a back piece behind my range which she STRONGLY ADVISED ME TO GET - I AM HAPPY I DID!), etc. Troy came to prepare templates and aided in the design of my island. His crew were courteous and professional and on time in installing my granite countertops! I believe I was provided that "hands on" experience and was treated well by Natural Stone Works. I could have gone to someone possibly a bit cheaper but I am sure I would not have gotten the level of service elsewhere. Besides, the inventory in their HUGE warehouse picking out my granite was very rewarding (also got to see the machine shop, etc. in the process.) If you need countertops I definitely recommend them!