Had a minor problem with a Grey folding landing net I bought from a local firm in Spokane that went out of business in the interim. Caught the fish anyway, but lost some key parts to the net. Called the company, their guy Chris said, "mail us the remaining parts, we'll send you a new one, no questions asked." I call that outstanding Customer service, not to mention a bullet-proof warrantee. Highly recommend the net, too; raised my fishing percentage this season by considerable amount, and the local Rainbow population responded accordingly. Nice going, guys! JR Sloan, Spokane WA