I got my daughters 9th birthday cake from cakes by karen and actually delt with karen herself! Well it was none to pleasant I can tell you that, I spoke with her repeatedly in regards to how I wanted the cake for fear that she didn't understand how important it was. When we cut the cake my fears were renewed. There was no filling (which I paid for) and it wasn't even the right type of cake it was plain chocolate! I paid extra for it to be red velvet... On top of that the majority of the cake was icing so basically I paid $80 for a shaped lump of icing to feed 8 - 12 people. When I brought this to Karen's attention she rudely offered me "some" store credit! Are you serious why in the bleeping world would I want that! I'll never use them again and it's going to take me a long time to cool off from this problem. Sometimes people have been doing something they love for so long they no longer love it and that's really sad.