I had a terrible experience at Highlights of Lake Forest, and I wasn't even a customer! As I was walking my dog past the storefront, I stopped to give her a drink of water in a bowl. When she was finished, I poured the excess water in some bushes on the exterior of the building. A very angry woman came flying out of the store reprimanding me loudly and aggressively for allowing my dog to deface their storefront. I explained that the dog had done nothing, but she continued to be rude, loud, and inappropriate. I called and asked for the manager, and spoke to the same woman who refused to let me talk and hung up on me. Then she called me back to further berate me. Wow. I wouldn't want my hair done by anyone with that kind of attitude. I will be speaking with the owner (when I can get a hold of her. The rude woman refused to give me her name). Not a great way to run a business. There are many other salons in the Lake Forest/Lake Bluff area with kind and respectful employees.