I have been an El Pollo Loco customer for many years. I have never had such a bad experience at a location like this one. We are talking about a location in Foothill Ranch/Lake Forest where customer service and reputation for business is the key to survival. The services, employees, including the manager are all for lack of words mediocre. The incompetence level of the managers and employees are of a child and the attitude of thugs. On the night of June 14, 2012, I decided to use the drive thru even though my judgment told me not to since I have had poor service in the drive thru. But with my hectic day I decided to use the drive thru and hoping for fast and good service. Mind you there many competitor restaurants walking distance from El Pollo Loco. I tell the man in the drive thru that I want an Ultimate Pollo Bowl no combo with 6 green salsas and 2 red salsas. He repeats the order I gave him. I pull up to the window and I pay the man. I check my order in the parking lot. He only gav

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