I ordered three pizzas at 8:45PM Central Time. I was told the wait would be 30 to 35 minutes. When I arrived at the store at about 9:20, I was told to go around to the other window where I gave my phone number and name. After about a 10 to 15 minute wait I was told that only one of my pizzas was ready. The young lady told me that it would not take long to make the other two. Well I waited until 9:52 to get my pizzas. They gave me a free Sprite for the wait. Before leaving I asked the young lady if the pizzas were still hot and she assured me that they were. When I arrived home and my children opened the three boxes the pizzas were cold, burnt, and one of them was not what I ordered. I am very disappointed with the service I got. I called back and asked to speak to the manager on duty and he offered me the pizza that I didn't get for free on my next visit. I would like to receive a full refund and I will be returning the uneaten pizza back to the store on tomorrow.