The floor is the most important wall of every room. Thats WHY we call IT. . . THE fifth wall.

General Info

Visit OUR WEBSITE AT WWW. FIFTHWALLRUGGALLERY. COM.

HoursCLOSED NOW

Regular Hours:

Mon - Fri	9:30 am - 5:00 pm
Sat	10:00 am - 5:00 pm

Contact Info

Phone:

Main - 847-582-9700

Extra - 847-582-9701

Address:

960 W North Shore Dr Lake Bluff, IL 60044

Email:

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Reviews

1

1 Reviews

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M

Mary B.

06/26/18

1 Reviews0

1.0

I sent an 8x11' 2-yr-old $$ rug in for cleaning, it wasn't returned for over a month & I immediately saw why; the rug faded from deep teal to gray-blue, had shrunk 2" & their retreatment of some stains melted the fibers. It took them more than 4 weeks to ruin my rug & I'm guessing the delay in returning it was because of the damage done. When I called to complain, Phil, the manager, all but called me a liar, loudly denying everything I said. The rug is in far worse shape than when it left for cleaning. I've used this company for a long time & never had a complaint until now. I was promised a call back, but of course, did not get it. They blamed my pets for the damage, which is ludicrous - They knew up front what the stains were & that sure doesn't account for the color loss & shrinkage. Note, this rug had a lot of spot cleaning by me with never the slightest color rub off. I was charged $282.76, supposedly a "sale" price to ruin this rug, which I now have to replace. NEVER LET THIS COMPANY TOUCH A RUG YOU CARE ABOUT. They cleverly hide the company under the Minasian Rug Co. umbrella so negative reviews are not found.

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Category

Oriental Goods

Location

Our Showroom and state of the art cleaning facility are located together in Lake Bluff, Illinois.

Neighborhood

North Shore Research Centre