Everyone there is extremely nice, you can call ahead to reserve a type of bed, not a particular bed, but one will be available. I ALWAYS receive a friendly voice on the phone and a smile in person. They ALWAYS say thank you when I leave. They have fans and air conditioners in the rooms and all of the beds are nice ones. They only do tanning beds unlike some places that do nails, hair, etc, where I have had to wait for someone to get free from what they were doing to help me out. The owners are supergreat people and KNOW customer service!!