I have been a customer for years and have spent hundreds of dollars. I recently got two shirts back with big blue stains on them. I went back to the store expecting to have this addressed. I was told that they would not replace the shirts or refund the cleaning bill. These were $67.00 shirts and I had no such stain when I dropped them. The stains were as big as your hand. They would have seen them when I dropped them off. What if this had been a $1000.00 suit? I can't believe this is the kind of place you can trust with your clothes. We pay to much for the clothes and the cleaning to take that chance. T. Hensley