I hate to complain but I had the worst experience ever. I made an appt. because I took a friend for her birthday for a mani/pedi. We were not acknowledged when we got there, & literly stood there way to long, after telling them we had an appt. Once we did get attention we were told to pick a polish & then were not talked to again. We stood not knowing what to do once again. After asking if we could sit in one of the spa chairs we got some help. No smiling what so ever. My guest asked specifically not to cut her natural nails short. They apparently did not hear her request. They spoke among themselves the whole time, basically, no customer interaction. what so ever. And they cut her nails short!! I felt so bad, this was my gift to her. Then we asked for a holiday design & the gal did a nice job on my friend but my gal asked me how to make the design?! After she did it, I realized I could have done it myself. It was not good. I'm sad and disappointed after spending over $100.00.