I had my dad's curtains cleaned at this store, because I noticed that they were dusty when we were putting up the holiday decorations. I noticed when hanging them back up that the curtain liner was ripped several places. I called the store, and the lady there was very kind. She told me to bring them in the next morning. I told her that I couldn't do that because I would be at work. She told me to call the owner tomorrow. I asked if I could leave a message for him, and she gave me the phone number for the store he would be at. I called there, and the lady screamed at me saying that the owner's granddaughter was in the hospital and hung up. In shock, I called back the kind lady at the Kingston store and told her what had happened. I offerred my condolence that the owner's granddaughter was in the hospital and stated that it still didn't excuse the other lady's behavior. She gave me then phone number for the "second in command." She said she'd call me back. I'll let you know what happens.