His office manager, Nadine, was rude and incompetent. She demanded information I had already provided. Then she cancelled my appointment while I sat waiting in the office.

We had a substantial disagreement about the Doctor's billing practice. We didn't feel that the office manager provided sufficient and satisfactory customer service, and reasonable feedback for their lack of courtesy and billing practice. Therefore we repetively asked to speak to Dr. Pai. The reason for speaking to Dr. Pai was due to the fact that to any request of clarification that we made, the office manager answered: "I spoke to the Dr., that's it." We would expect, at least as a matter of courtesy, to speak to the Dr. who plainly ignored us (maybe he was never told about us, who knows). The entire ordeal left us extremely disappointed, considering that Dr. Pai made over $1,000 for 15 minutes of his time. He could have extended the courtesy to return our calls.