I had an excellent experience with Rainbow Reef. The shore staff was helpful in making my hotel reservations, giving me directions to get there, and getting my rental equipment prepared. The rental equipment was in better condition than any rentals I have used from other dive shops. The crew on the boat was friendly and helpful. On the second day, the captain asked me if I had any requests on places to go and he made sure I didn't dive the same site twice. My guides, Nikki and Jesus, were very good at finding and pointing out stuff.