The man that runs the adoption process for this facility is rude and clearly is very unhappy in his current position. In order to be successful in adopting out your animals you have to know how to work with the public being flexible and not treat everyone like they may not show up just because it is apart of life that some people make apt. and do not keep them. In my opinion, his attitude keeps people from coming back to adopt.Hiring someone with better people skills that has an attitude that he truly cares about the animals and people who come to visit to adopt the animals will increase your adoption rate and make the facility more successful.AN ANIMAL LOVER!