Their dairy products are delicious however their changes to the way in which they conduct their business over the past couple of years is AWFUL! They made changes for their benefit as a company only and forgot about their customers. It used to be extremely convenient to order dairy products through your driver and now you much do it via email or online. Their standing order policy is crazy. Maybe it works for some people who order the same thing every week but for us it just doesn't work as our schedules are different every week which alters consumption of these products. We used to also be able to make payment via our driver which was SO easy. Now you must mail in payment or pay with credit card which I find annoying and inconvenient. Again, it goes back to CUSTOMER SERVICE which I feel that they have completely forgotten. As of today my account is cancelled and I'll buy our dairy products from our local QFC who carries Twin Brook Farms products out of Lynden (which are also delicious). I was trying to continue to support our local dairies and a local small business but am done. The thing that I think many small businesses forget (I say this because we have one and this is our MAIN focus) is that they have to offer customer service as this is the main area in which they can differentiate themselves from a much larger business/store. It's hard to compete on price but customer service, policies, etc is where they can win customers and Smith Brothers just isn't doing that anymore. You can have a delicious product (which they do) but poor customer service and policies and it just doesn't make it worth it to do business with a company anymore. Seems to be that others on here are/have experienced the same thing.