This company is terrible and doesn't even deserve 1 star. I have had 2 encounters with ontrac, first time customer, and I will never allow anything to be shipped through this company again. The first interaction was a rather expensive piece of electronics. First the package did not arrive on time as I had paid for, their excuse was they had the wrong address even though my shipping receipt clearly showed the correct address. When the package did arrive I was away and instead of putting the package out of site, which there are many places to do so on my porch they left it out facing the street where any passerby could have taken 10 seconds to walk over grab my order and walk away. On top of the careless placement it looked like the box had been through a tornado it was in such poor condition, luckily the hardware inside functioned properly. The 2nd time I dealt with Ontrac I was sitting by my front window, 2nd floor, when I heard a vehicle come to a