For a place that is suppose to be luxury for your dog, it sure didn't seem like it. I portioned out all my pets food treats, to be fed twice a day with one treat at lunch. Simple enough right?! WRONG, my baby never got most of her treats or her own food. As for the "Complementary video", they charged me 20 dollars for something that was suppose to be free! And there managment could not be even more anti social! The trainer and the receptionist could not be more clue less about what kind of dog I have! I have a poodle a very common dog, but they called her a beagle?!?!? I love the total look of the facility, but it's a shame for the bad service! I will never go there again!